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AniMotions - 3D Comics, Anime and Video Games FAQ (Frequently Asked Questions)



Category: Main -> The AniMotions Store

Question
·  Is it safe to use my credit card in the store?
·  Can I pay by check or money order?
·  Where can I get my downloads?
·  How can I be sure I'm buying a quality product?
·  What if I need help?
·  I'm on a slow modem, what can I do?

Answer
·  Is it safe to use my credit card in the store?

All transactions in our store are done on a secure server and credit card transactions are further done on our gateway's secure server. We never see your credit card number and it is not stored anywhere on our site.

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·  Can I pay by check or money order?

Yes, you can. Just use the check or money order payment option. Please be sure all checks or money orders are in US dollars.

When we receive your payment, we will send you download information.

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·  Where can I get my downloads?

Your downloads are available on your account page in the store at my downloads

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·  How can I be sure I'm buying a quality product?

All merchandise in the AniMotions store is thoroughly tested before being placed in the store. We test not only to make sure the zip contains everything it is supposed to, but to make sure that the product you are getting meets our quality standards and is worth the price being asked for it.

Our testers rarely miss obvious flaws, but occasionally they do miss something. If they do, be assured we will make it right for you.

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·  What if I need help?

If you have a problem ordering or a problem with something you have ordered, please contact diane@animotions.com

It makes it much easier for us if you include your order number when you write about a previous order.

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·  I'm on a slow modem, what can I do?

A lot of the files in our store are large. We've tried to put a warning on any really large files.

If you are on a slow connection, you might want to have your order burned to CD and shipped to you. You'll find that option at the top of the sidebar in the store.

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